What clients say once the dust has settled

We were handed the keys in March and hosting a housewarming in May. Every deadline they gave us held, and the quotation never moved once we signed it. That is rarer than it should be.

The double-height feature wall was the thing we argued about for weeks. They re-rendered it four times until we were certain, and the built result matched the render almost exactly.

Not one working day was lost. They worked weekends, cleaned up every Sunday night, and 120 people walked into a finished wing each Monday morning.

We have 1,120 square feet and it feels like half as much again. The fold-down desk hidden in the TV unit was their idea, not ours, and it is the thing we use most every day.

My mother wanted a proper pooja room and I wanted a modern flat. Somehow the design gave us both without either feeling bolted on to the other.

Patients tell us the waiting room does not feel like a clinic, which was exactly the brief. The sterile corridor passed health inspection first time, with no rework.

They understood that a café is a business before it is a design. Moving the counter to the window line was worth more to our revenue than any finish they could have specified.

First home, small budget, and I fully expected to be treated as a small job. I got the same project manager and the same 3D process as every other client.